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COVID-19 Response: Client FAQs

Morris James is committed to providing uninterrupted client service during the COVID-19 pandemic. Our work force is working from home at full capacity. The following is a list of frequently asked questions (FAQs) and details about our operations during this time. We will continue to update this page, as needed.

Will I receive my settlement check or lost wages disbursements?
Many insurance adjusters throughout the country are now working remotely from home. We do communicate with insurance adjusters on a daily basis to ensure all of your claims are processed. We are receiving lost wage checks and insurance settlement checks. However, we are finding it may take a little longer to receive checks and settlement documents from insurance adjusters.

What should I do if my treatment provider is closed?
If your physical therapy, chiropractor, or doctor's office is closed due to the virus you should keep a log of what home exercises you are doing and how often. If you cannot see your doctor or therapist in person, then you should try to have telemedicine appointments with your medical provider so that there is a medical record of your ongoing symptoms and recommended treatment.

What should I do if I need a diagnostic test?
Some diagnostic test facilities remain open. You should try to have any diagnostic test that your doctor recommends. Diagnostic test findings will guide your doctor in making recommendations to you. Be sure to check with the testing facility to determine COVID-19 protocols to remain safe during your test. 

What is the best way to communicate with my attorney?
You should not hesitate to call or email the attorney or paralegal assigned to your case with any questions or concerns during this time. Always keep your legal team informed of your ongoing injuries, diagnostic tests, and treatment. Morris James remains fully connected virtually. You can contact them at their email address or via their office telephone numbers.

Will you still be able to attend court or deal with court filings?
The courts before which we appear are operational, but are taking steps to minimize risk and have limited operations. We are monitoring this situation to ensure that we will be able to make court filings.

I need to deliver something to an attorney, what is the process for that?
Please call your attorney to discuss. We are encouraging everyone to communicate information electronically, but do have options available to our attorneys should the need arise for in-person deliveries or meetings. We also have access to couriers who can do pick ups and deliveries.

How will we hold meetings with you?
We have flexibility in our ability to interact with you. Contact the attorney that is handling your matter to discuss appropriate options to address your needs and accomplish the tasks. New to the firm? Click here to contact an attorney.

I need to contact firm management. Who should I call?

Keith Donovan, Managing Partner | 302.888.6808; 

Sherry Perna, Executive Director | 302.888.6966;

Dawn Sheiker, Director of Client Relations | 302.888.6804;

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